REFUND AND RETURNS POLICY FOR CHICXSURI

At CHICXSURI, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our refund and return procedures to ensure a smooth process.

Eligibility for Returns

  • Items must be returned within 30 days of receipt.

  • Items must be in their original condition, unused, and with all tags attached.

  • Sale items and gift cards are not eligible for returns.

Return Process

  1. Contact Us:

    • Email us at info@chicxsuri.com with your order number and reason for return.

    • Our team will respond within 48 hours with return instructions.

  2. Prepare Your Return:

    • Pack the item securely in its original packaging.

    • Include the original receipt or proof of purchase.

  3. Ship Your Return:

    • Send the package to the following address: CHICXSURI Returns Department 600 Pine Valley Run Chesapeake, Virginia (VA) Phone: (757) 410-4082

Refund Process

  • Refunds will be processed within 7-10 business days of receiving your return.

  • Refunds will be issued to the original payment method.

  • Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

  • We offer exchanges for defective or damaged items.

  • Contact us at info@chicxsuri.com to initiate an exchange.

Exceptions

  • Final Sale Items: These cannot be returned or refunded.

  • Damaged Items: If your item arrives damaged, contact us within 7 days of receipt with photos of the damage.

LAST REVISED: DECEMBER 23, 2024